We were the first and are the highest rated Salesforce Support and Managed Services company that helps large enterprises with complex Salesforce needs access expertise, team elasticity and enhancement management.
Often times you need skills that you either can’t or don’t want to hire. Zinovo brings the experience of over 25 architect certifications and deep cross-platform expertise with technologies like Adobe, Oracle, SAP, Mulesoft, Boomi, Informatica, C, C++, Java and more.
Our client had hit contact limits within Salesforce Marketing Cloud, and the platform was riddled with over 300,000 duplicate records. This duplication not only hindered their ability to effectively engage with their customers but also posed a significant obstacle to achieving their marketing objectives. Duplicates were causing confusion, affecting campaign targeting, and even risking potential compliance issues. The situation was heightened by the presence of email addresses as subscriber keys, rather than the preferred unique IDs, making it challenging to accurately identify and manage contacts.Read Case Study
Zinovo developed "Private Access," a custom application for a leading global gaming property, to enhance their understanding and service of VIP customers. The solution included a comprehensive "Golden Record" for VIPs, custom layouts for staff interaction, and robust security measures, improving data management and customer experience. This innovation led to significant improvements in customer satisfaction, retention, and revenue in the client's VIP segment.Read Case Study
Through Zinovo's unique model, we were able to provide our customer with multiple types of resources as needed. We were able to pivot from focusing on net new projects to handling cases seamlessly based on our customer's needs and priority. With a mandate to reduce internal headcount and use strategic managed services partners to support internal systems, Zinovo’s remit was to bring platform best practices, highly variable and skilled team and work closely with both UK and US support and users. Leveraging a highly skilled US-based team, Zinovo brought a framework that allowed the platform to be supported in a rapid and efficient manner. Their backlog was brought from 100’s of open items to less than a few dozen and has brought a 40% cost reduction in platform support spend while increasing quality.Read Case Study