Through Zinovo's unique model, we were able to provide our customer with multiple types of resources as needed. We were able to pivot from focusing on net new projects to handling cases seamlessly based on our customer's needs and priority. With a mandate to reduce internal headcount and use strategic managed services partners to support internal systems, Zinovo’s remit was to bring platform best practices, highly variable and skilled team and work closely with both UK and US support and users. Leveraging a highly skilled US-based team, Zinovo brought a framework that allowed the platform to be supported in a rapid and efficient manner. Their backlog was brought from 100’s of open items to less than a few dozen and has brought a 40% cost reduction in platform support spend while increasing quality.
Zinovo was brought on board to address these challenges. Our approach included:
The collaboration with Zinovo yielded remarkable results for our customer. The once overwhelming backlog of cases was efficiently managed and significantly reduced from hundreds to just a few dozen, demonstrating a marked improvement in operational efficiency. Furthermore, this strategic partnership led to a substantial 40% reduction in platform support costs, achieving the critical goal of cost-effectiveness. Notably, these financial savings were accomplished without sacrificing the quality of service, which, in fact, saw an improvement. This successful outcome highlighted the effectiveness of Zinovo's flexible resource model and its adeptness in implementing best practices in complex IT environments.
Zinovo's intervention played a pivotal role in transforming the way the world's largest financial derivative exchange managed its Salesforce operations. By providing flexible, skilled resources, and implementing best practices, We not only streamlined our customer's operations but also achieved significant cost savings and quality improvements. This case study exemplifies how strategic partnerships and expert resource management can lead to substantial operational efficiencies in complex, large-scale IT environments.